Customer Service English Essentials faq

star-rating
4.7
learnersLearners: 15,599
instructor Instructor: Luke Priddy instructor-icon
duration Duration: duration-icon

Are you a non-native English speaker who deals with English-speaking customers daily? Do you find it difficult to express yourself clearly and help customers resolve their problems? This course is designed to help you gain the confidence and English expressions needed to handle even the most difficult clients. You will learn common English expressions, vocabulary, intonation and stress to give your spoken English a more native sound. Each lesson is designed to prepare you for nearly every situation you may face, from keeping an angry customer calm to explaining steps in a detailed process. With practice, your ability to deal with challenging situations and customers in English will improve dramatically. Sign up now and master the craft of communicating with customers naturally and effectively!

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Course Feature Course Overview Course Provider Discussion and Reviews
Go to class

Course Feature

costCost:

Paid

providerProvider:

Udemy

certificateCertificate:

Paid Certification

languageLanguage:

English

start dateStart Date:

2019-01-04

Course Overview

❗The content presented here is sourced directly from Udemy platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [August 13th, 2023]

Skills and Knowledge Acquired:
By taking this course, learners will acquire the skills and knowledge necessary to communicate effectively with English-speaking customers. This includes learning common English expressions, vocabulary, intonation, and stress to give spoken English a more native sound. Learners will also gain the confidence to handle challenging customer situations and be able to explain detailed processes. Additionally, learners will be able to practice what they learn and replay lessons to ensure mastery of the material.


Contribution to Professional Growth:
This course contributes to professional growth by providing non-native English speakers with the confidence and English expressions needed to effectively communicate with English-speaking customers. Through the course, participants will learn common English expressions, vocabulary, intonation, and stress to give their spoken English a more native sound. Additionally, the course focuses on a single aspect of a particular skill in each lesson, allowing participants to go at their own pace and practice what they learn. By completing this course, participants will be able to communicate with customers naturally and effectively, improving their ability to handle challenging situations.


Suitability for Further Education:
This course is suitable for preparing further education as it provides learners with the necessary English expressions and vocabulary to effectively communicate with customers in a professional manner. It also provides learners with tips on intonation and stress to give their spoken English a more native sound. Additionally, the course focuses on a single aspect of a particular skill in each lesson, allowing learners to go at their own pace and practice what they learn.

Course Syllabus

Introduction

Greeting Customers

Follow-up Questions

Explaining a Service

Doing a Walkthrough

Communication Gaps

Angry Customers

When They Need to Wait

Passing to Others

Correcting a Misunderstanding

When It’s the Customer’s Fault

Making Exceptions

Saying Goodbye

Course Summary

Course Provider

Provider Udemy's Stats at AZClass

Discussion and Reviews

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faq FAQ for Business English Courses

Q1: Does the course offer certificates upon completion?

Yes, this course offers a paid certificate. AZ Class have already checked the course certification options for you. Access the class for more details.

Q2: How do I contact your customer support team for more information?

If you have questions about the course content or need help, you can contact us through "Contact Us" at the bottom of the page.

Q3: How many people have enrolled in this course?

So far, a total of 15599 people have participated in this course. The duration of this course is hour(s). Please arrange it according to your own time.

Q4: How Do I Enroll in This Course?

Click the"Go to class" button, then you will arrive at the course detail page.
Watch the video preview to understand the course content.
(Please note that the following steps should be performed on Udemy's official site.)
Find the course description and syllabus for detailed information.
Explore teacher profiles and student reviews.
Add your desired course to your cart.
If you don't have an account yet, sign up while in the cart, and you can start the course immediately.
Once in the cart, select the course you want and click "Enroll."
Udemy may offer a Personal Plan subscription option as well. If the course is part of a subscription, you'll find the option to enroll in the subscription on the course landing page.
If you're looking for additional Business English courses and certifications, our extensive collection at azclass.net will help you.

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