Capturing & Monitoring ServiceNow SLAs

Instructor: Pluralsight

Duration: 2.00

This course provides an overview of the concepts and techniques for capturing and monitoring ServiceNow SLAs. Participants will gain an understanding of the tools and processes necessary to ensure successful SLA management. ▼▲

Course Feature Course Overview Course Provider Discussion and Reviews

Go to class

Course Feature

Cost:

Free Trial

Provider:

Pluralsight

Certificate:

Paid Certification

Language:

English

Start Date:

On-Demand

Course Overview

❗The content presented here is sourced directly from Pluralsight platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [February 21st, 2023]

Learners can learn the following from this course:

1. Concepts for Capturing and Monitoring SLAs in ServiceNow: Learners will gain an understanding of the differences between SLA, OLA, and UC, and how to edit and create SLA definitions in ServiceNow.

2. Leveraging the SLA Dashboard: Learners will learn how to use the SLA dashboard to gain an overview of ongoing or breached SLA definitions.

3. Evaluating Service Delivery: Learners will be able to evaluate if services are being delivered in the defined timeframes.

By the end of this course, learners will have the skills and knowledge needed to effectively capture and monitor SLAs in ServiceNow.

Course Provider

Provider Pluralsight's Stats at AZClass

Pluralsight ranked 16th on the Best Medium Workplaces List.
Pluralsight ranked 20th on the Forbes Cloud 100 list of the top 100 private cloud companies in the world.
Pluralsight Ranked on the Best Workplaces for Women List for the second consecutive year.
AZ Class hope that this free trial Pluralsight course can help your Servicenow skills no matter in career or in further education. Even if you are only slightly interested, you can take Capturing & Monitoring ServiceNow SLAs course with confidence!