Learning ServiceNow
ServiceNow is a powerful IT task management platform that can help streamline operations. This guide provides an overview of the user interface and how to customize it, as well as how to use the platform's task management functions to complete tasks. ▼
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Course Feature
Cost:
Free Trial
Provider:
Udemy
Certificate:
No Information
Language:
English
Start Date:
Self Paced
Course Overview
❗The content presented here is sourced directly from Udemy platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.
Updated in [March 06th, 2023]
1. Understanding the ServiceNow Platform: Learners can gain an understanding of the ServiceNow platform, including how to navigate the platform's applications and modules, as well as how to personalize lists of records, create reports, and find the tasks that are assigned to them. This knowledge can help learners to better manage IT tasks at their organization.
2. Task Management: Learners can learn how to use the platform's task management functions, such as creating and assigning tasks, tracking progress, and managing deadlines. This knowledge can help learners to better manage their tasks and ensure that they are completed on time.
3. Automation: Learners can learn how to use ServiceNow to automate tasks and processes. This knowledge can help learners to save time and effort by automating repetitive tasks and processes, allowing them to focus on more important tasks.
4. Reporting: Learners can learn how to use ServiceNow to create reports and analyze data. This knowledge can help learners to better understand their organization's performance and make informed decisions.
5. Security: Learners can learn how to use ServiceNow to ensure the security of their organization's data. This knowledge can help learners to protect their organization's data from unauthorized access and ensure that it is kept safe and secure.
[Applications]
After completing this course, learners can apply their knowledge of ServiceNow to manage IT tasks at their organization. They can use the platform's task management functions, navigate the platform's applications and modules, tame and personalize lists of records, create reports, and find the tasks that are assigned to them. Additionally, learners can use ServiceNow to automate processes, create custom applications, and integrate with other systems.
[Career Paths]
1. ServiceNow Administrator: ServiceNow Administrators are responsible for managing the ServiceNow platform, including configuring and customizing the platform to meet the needs of the organization. They also provide technical support and troubleshooting for users. As ServiceNow continues to grow in popularity, the demand for ServiceNow Administrators is expected to increase.
2. ServiceNow Developer: ServiceNow Developers are responsible for developing custom applications and integrations for the ServiceNow platform. They must have a strong understanding of the platform and be able to create custom solutions that meet the needs of the organization. As ServiceNow continues to expand its capabilities, the demand for ServiceNow Developers is expected to increase.
3. ServiceNow Consultant: ServiceNow Consultants are responsible for providing advice and guidance to organizations on how to best use the ServiceNow platform. They must have a deep understanding of the platform and be able to provide strategic advice on how to best utilize the platform to meet the organization's needs. As ServiceNow continues to become more popular, the demand for ServiceNow Consultants is expected to increase.
4. ServiceNow Trainer: ServiceNow Trainers are responsible for providing training and support to users of the ServiceNow platform. They must have a strong understanding of the platform and be able to provide users with the knowledge and skills they need to effectively use the platform. As ServiceNow continues to become more popular, the demand for ServiceNow Trainers is expected to increase.
[Education Paths]
1. Bachelor of Science in Information Technology: This degree program provides students with the knowledge and skills needed to design, develop, and manage information technology systems. Students learn about computer networks, software engineering, database management, and web development. They also gain an understanding of the principles of project management and the fundamentals of business. This degree is becoming increasingly popular as organizations rely more heavily on technology to manage their operations.
2. Master of Science in Information Systems: This degree program focuses on the development and management of information systems. Students learn about the principles of system design, software engineering, database management, and web development. They also gain an understanding of the principles of project management and the fundamentals of business. This degree is becoming increasingly popular as organizations rely more heavily on technology to manage their operations.
3. Master of Science in Business Analytics: This degree program focuses on the use of data and analytics to make decisions. Students learn about data mining, predictive analytics, and machine learning. They also gain an understanding of the principles of project management and the fundamentals of business. This degree is becoming increasingly popular as organizations rely more heavily on data-driven decision making.
4. Master of Science in Cybersecurity: This degree program focuses on the protection of computer networks and systems. Students learn about network security, cryptography, and digital forensics. They also gain an understanding of the principles of project management and the fundamentals of business. This degree is becoming increasingly popular as organizations become more aware of the need to protect their data and systems from cyber threats.
Course Syllabus
Introduction
Manage IT work assignment and fulfillment
ServiceNow needs and roles
What you can do better after this course
Course Provider
Provider Udemy's Stats at AZClass
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