Managing conflict with skill and confidence

Course Overview

Skills and Knowledge:
This course will equip participants with the skills and knowledge to effectively manage conflict and disputes with confidence. Participants will gain an understanding of the framework for handling conflict, the patterns of conflict and how it escalates, how to intervene in a dispute between others, the key communication steps needed to resolve a conflict, how to avoid confrontation and deadlock, and how to move from confrontation to constructive conversations. Additionally, participants will gain an understanding of the pitfalls that cause conflict and the importance of early intervention.
Professional Growth:
This course contributes to professional growth by providing a comprehensive toolkit for managing conflict with skill and confidence. It offers a framework for handling disputes, an understanding of the patterns of conflict and how it escalates, and key communication steps for resolving a conflict. It also provides strategies for avoiding confrontation and deadlock, and for moving from confrontation to constructive conversations. By the end of the course, participants will have a better understanding of conflict and the ability to tackle it effectively, which will help them to build strong, constructive working relationships and improve the overall performance of their team, group or department.
Further Education:
This course is suitable for preparing further education as it provides a comprehensive toolkit for creating positive outcomes through conversations that build trust rather than dividing people. It also provides a framework for handling conflict and disputes with confidence, as well as key communication steps needed to resolve a conflict. Additionally, it explains how to avoid confrontation and deadlock, and how to move from confrontation to constructive conversations. All of these skills are essential for further education.