ServiceNow Administration
This course provides an introduction to ServiceNow Administration. It covers topics such as ITIL, ServiceNow, Service Catalogs, and how to design an order guide. It also includes a live demo of ServiceNow and an overview of the Service Catalog. This course is ideal for those who want to learn how to use ServiceNow to create, manage, and update their own service catalog. ▼
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Course Feature
Cost:
Free
Provider:
Youtube
Certificate:
Paid Certification
Language:
English
Start Date:
On-Demand
Course Overview
❗The content presented here is sourced directly from Youtube platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.
Updated in [May 25th, 2023]
Welcome to the ServiceNow Administration course! This course is designed to help you understand the basics of ServiceNow and how to use it to create, manage, and update your own service catalog.
This course will provide an introduction to ITIL and ServiceNow, as well as a live demo of ServiceNow. You will learn how to design an order guide for Service Catalog and how to use ServiceNow to create, manage, and update your own service catalog.
Possible Development Directions: After completing this course, you will have a better understanding of ServiceNow and how to use it to create, manage, and update your own service catalog. You will also be able to design an order guide for Service Catalog and use ServiceNow to create, manage, and update your own service catalog.
Related Learning Suggestions: After completing this course, you may want to explore other ServiceNow features such as creating custom forms, creating custom reports, and creating custom workflows. You may also want to explore other ITIL concepts such as incident management, problem management, and change management. Finally, you may want to explore other ServiceNow applications such as ServiceNow Express and ServiceNow Enterprise.
[Applications]
The application of this course can be seen in the ability to create and manage service catalogs for organizations. This can be used to streamline the process of ordering and managing services, as well as providing a better customer experience. Additionally, the course can be used to gain a better understanding of ITIL and ServiceNow, which can be used to improve the overall IT service management process. Finally, the course can be used to gain a better understanding of how to design an order guide for Service Catalogs, which can be used to ensure that the ordering process is efficient and effective.
[Career Paths]
[Title]Data Scientist
[Description]Data Scientists are responsible for collecting, analyzing, and interpreting large amounts of data. They use a variety of techniques, such as machine learning, natural language processing, and predictive analytics, to uncover insights and trends in data. Data Scientists are in high demand, as organizations are increasingly relying on data-driven decisions.
[Title]Cloud Architect
[Description]Cloud Architects are responsible for designing, building, and managing cloud-based systems. They must have a deep understanding of cloud technologies, such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform. Cloud Architects must also be able to design and implement secure, scalable, and cost-effective cloud solutions.
[Title]DevOps Engineer
[Description]DevOps Engineers are responsible for automating and streamlining the software development process. They must have a deep understanding of both software development and system administration. DevOps Engineers must also be able to design and implement continuous integration and delivery pipelines. As organizations move towards a DevOps culture, the demand for DevOps Engineers is increasing.
[Education Paths]
1. Bachelor of Science in Information Technology: This degree program provides students with the knowledge and skills necessary to design, develop, and manage information systems. Students learn about computer hardware and software, networking, programming, and database management. They also learn about the principles of project management, system security, and system administration. This degree is ideal for those interested in pursuing a career in IT service management.
2. Master of Science in Information Technology Management: This degree program focuses on the management of information technology systems. Students learn about the principles of IT management, including project management, system security, and system administration. They also learn about the principles of business management, such as budgeting, resource allocation, and risk management. This degree is ideal for those interested in pursuing a career in IT service management.
3. Master of Science in Service Management: This degree program focuses on the management of service-oriented organizations. Students learn about the principles of service management, including customer service, service delivery, and service quality. They also learn about the principles of business management, such as budgeting, resource allocation, and risk management. This degree is ideal for those interested in pursuing a career in IT service management.
4. Doctor of Philosophy in Information Technology Management: This degree program focuses on the research and development of information technology systems. Students learn about the principles of IT management, including project management, system security, and system administration. They also learn about the principles of business management, such as budgeting, resource allocation, and risk management. This degree is ideal for those interested in pursuing a career in IT service management and research.
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Quiz
Submitted Sucessfully
1. What is ServiceNow?
2. What is the purpose of Service Catalogs?
3. What is the purpose of an order guide?
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