What is ServiceNow?
This course provides an introduction to ServiceNow, an online learning platform for skill training. It covers topics such as Human Resources (HR), IT Service Management (ITSM), Governance, Risk & Compliance (GRC), Customer Workflows, and Service Portal. Through this course, you will gain a better understanding of the platform and how to use it to your advantage. ▼
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Course Feature
Cost:
Free
Provider:
Youtube
Certificate:
Paid Certification
Language:
English
Start Date:
On-Demand
Course Overview
❗The content presented here is sourced directly from Youtube platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.
Updated in [May 25th, 2023]
This course provides an overview of ServiceNow, a cloud-based platform for managing IT services, Human Resources, Governance, Risk & Compliance, Customer Workflows, and Service Portal. Participants will gain an understanding of the core components of ServiceNow, including Human Resources, IT Service Management, Governance, Risk & Compliance, Customer Workflows, and Service Portal. Participants will learn how to use ServiceNow to manage their IT services, Human Resources, Governance, Risk & Compliance, Customer Workflows, and Service Portal. Additionally, participants will gain an understanding of the various features and capabilities of ServiceNow, and how to use them to their advantage. At the end of the course, participants will have a comprehensive understanding of ServiceNow and its capabilities.
[Applications]
The application of this course can be seen in the implementation of ServiceNow in Human Resources, IT Service Management, Governance, Risk & Compliance, Customer Workflows, and Service Portal. By understanding the fundamentals of ServiceNow, users can create and manage their own workflows, automate processes, and create a more efficient and effective system. Additionally, users can use ServiceNow to create a more secure and compliant environment, as well as to improve customer service.
[Career Paths]
1. ServiceNow Administrator: ServiceNow Administrators are responsible for the configuration, maintenance, and support of ServiceNow applications. They are responsible for ensuring that the system is running smoothly and efficiently, and that all users have access to the features and functions they need. They must also be able to troubleshoot any issues that arise and provide technical support to users. The demand for ServiceNow Administrators is growing as organizations increasingly rely on ServiceNow to manage their IT operations.
2. ServiceNow Developer: ServiceNow Developers are responsible for developing custom applications and integrations for ServiceNow. They must have a strong understanding of ServiceNow’s architecture and be able to create custom solutions that meet the needs of the organization. They must also be able to troubleshoot any issues that arise and provide technical support to users. The demand for ServiceNow Developers is growing as organizations increasingly rely on ServiceNow to manage their IT operations.
3. ServiceNow Consultant: ServiceNow Consultants are responsible for providing advice and guidance to organizations on how to best use ServiceNow to meet their business needs. They must have a deep understanding of ServiceNow’s features and functions and be able to provide advice on how to best utilize them. They must also be able to troubleshoot any issues that arise and provide technical support to users. The demand for ServiceNow Consultants is growing as organizations increasingly rely on ServiceNow to manage their IT operations.
4. ServiceNow Architect: ServiceNow Architects are responsible for designing and implementing ServiceNow solutions for organizations. They must have a deep understanding of ServiceNow’s architecture and be able to create custom solutions that meet the needs of the organization. They must also be able to troubleshoot any issues that arise and provide technical support to users. The demand for ServiceNow Architects is growing as organizations increasingly rely on ServiceNow to manage their IT operations.
[Education Paths]
1. Bachelor of Science in Human Resources: This degree program focuses on the development and management of human resources in organizations. It covers topics such as recruitment, selection, training, compensation, and labor relations. It also covers the legal aspects of HR, such as labor laws and regulations. This degree is becoming increasingly important as organizations look to optimize their human capital and ensure compliance with labor laws.
2. Bachelor of Science in IT Service Management: This degree program focuses on the management of IT services in organizations. It covers topics such as IT service delivery, IT service operations, IT service strategy, and IT service governance. It also covers the use of ServiceNow to manage IT services. This degree is becoming increasingly important as organizations look to optimize their IT services and ensure compliance with industry standards.
3. Master of Science in Governance, Risk & Compliance: This degree program focuses on the management of governance, risk, and compliance in organizations. It covers topics such as risk management, compliance management, and corporate governance. It also covers the use of ServiceNow to manage governance, risk, and compliance. This degree is becoming increasingly important as organizations look to optimize their risk management and ensure compliance with industry standards.
4. Master of Science in Customer Workflows: This degree program focuses on the development and management of customer workflows in organizations. It covers topics such as customer journey mapping, customer experience design, and customer service automation. It also covers the use of ServiceNow to manage customer workflows. This degree is becoming increasingly important as organizations look to optimize their customer service and ensure compliance with industry standards.
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