Free Online IT Service Management Courses and Certifications 2024
IT Service Management (ITSM) is a set of processes, procedures, and tools used to manage the delivery of IT services to customers. It is based on the IT Infrastructure Library (ITIL) framework and includes activities such as incident management, problem management, change management, and service level management.
Popular Courses
IT Service Management Courses
What Are the Best IT Service Management Certifications?
ITIL 4 Foundation by Axelos. This certification introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. It covers the key concepts of IT and digital service delivery, such as value streams, service management culture, and commonly-used terms and concepts. It is suitable for anyone who needs to understand the ITIL 4 framework or update their existing ITIL knowledge. The certification exam consists of 40 multiple-choice questions and requires a score of 65% to pass.
CompTIA IT Fundamentals (ITF+) by CompTIA. This certification validates the essential knowledge and skills required for a career in IT or related fields. It covers topics such as hardware, software, networking, security, data management, troubleshooting, and basic IT concepts. It is ideal for beginners who want to explore IT roles or professionals who need to demonstrate digital literacy. The certification exam consists of 75 multiple-choice questions and requires a score of 650 out of 900 to pass.
HDI Support Center Analyst (HDI-SCA) by HDI. This certification verifies the ability to provide quality customer service and support in a support center environment. It covers topics such as support center processes, communication skills, problem-solving techniques, service level agreements, customer satisfaction, and best practices. It is designed for front-line technical support professionals who interact with customers on a daily basis. The certification exam consists of 65 multiple-choice questions and requires a score of 80% to pass.
Knowledge-Centered Service (KCS) Foundation by KCS Academy. This certification demonstrates an understanding of the KCS methodology, which is a set of practices for creating and maintaining knowledge in a support organization. It covers topics such as KCS principles, processes, roles, measurements, benefits, and adoption. It is suitable for anyone who works with knowledge or wants to learn more about KCS. The certification exam consists of 25 multiple-choice questions and requires a score of 80% to pass.
COBIT 5 Foundation by ISACA. This certification validates the knowledge of the COBIT 5 framework, which is a comprehensive set of guidelines for governing and managing enterprise IT. It covers topics such as COBIT 5 principles, enablers, implementation, assessment, and alignment with other standards and frameworks. It is intended for anyone who has a role or interest in IT governance, management, audit, assurance, risk, security, or compliance. The certification exam consists of 50 multiple-choice questions and requires a score of 50% to pass.
Frequently Asked Questions and Answers
Q1: What are the roles within IT service management?
Project manager, chief information security manager, chief information officer, or chief technology officer. Alternatively, work as a business analyst, release manager, or IT configuration manager.
Q2: What is IT service management and why is IT important?
IT service management is a customer-focused approach to managing the end-to-end delivery of IT services. The process encompasses the design, creation, delivery, and continuous support of a service. In contrast to conventional IT support, ITSM strives to offer customers a comprehensive service that oversees various workplace technologies.
Q3: What IT Service Management courses can I find on AZ Class?
On this page, we have collected free or certified 29 IT Service Management online courses from various platforms. The list currently only displays up to 50 items. If you have other needs, please contact us.
Q4: Can I learn IT Service Management for free?
Yes, If you don’t know IT Service Management, we recommend that you try free online courses, some of which offer certification (please refer to the latest list on the webpage as the standard). Wish you a good online learning experience!
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