Service Desk and ITIL Fundamentals

3.5

Learners: 2,633

Instructor: Juan Sebastian Garcia

Duration:

This course provides an in-depth look at Service Desk and ITIL fundamentals. With 20 years of experience as an IT professional, the instructor will guide you through the ITILv3 and Service Desk best practices, Service Desk Departments within the organization, and more. You will learn about Incident and Request classification, specific features of performing major Incident resolving, Monitoring/Event management best practices, Problem management, SLA's, 5x8, 24x7 and other work regimes, and how to define requirements for a Service desk and supporting software systems. Join this course to gain the knowledge and skills to make any Service Desk/Helpdesk performance better. ▼▲

Course Feature Course Overview Course Provider Discussion and Reviews

Go to class

Course Feature

Cost:

Paid

Provider:

Udemy

Certificate:

Paid Certification

Language:

English

Start Date:

2020-02-27

Course Overview

❗The content presented here is sourced directly from Udemy platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [July 24th, 2023]

Learners of this course can gain a comprehensive understanding of Service Desk and ITIL fundamentals, as well as the experience and expertise to effectively manage and improve Service Desk performance. Through the course material, which is based on ITILv3 and Service Desk best practices, as well as the instructor's 20 years of experience as an IT professional, learners can gain an understanding of Incident and Request classification, Monitoring/Event management, Problem management, and Service Desk implementation. Learners can also gain the skills to define SLA's, 5x8, 24x7 and other work regimes, and develop a Service desk structure. Ultimately, learners can gain the knowledge and experience to effectively manage and improve Service Desk performance.