Creating ServiceNow Knowledge Bases
This course provides an introduction to creating knowledge articles in ServiceNow, helping users to access information, troubleshoot, and resolve tasks. Participants will learn how to create effective knowledge bases. ▼
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Course Feature
Cost:
Free Trial
Provider:
Pluralsight
Certificate:
Paid Certification
Language:
English
Start Date:
On-Demand
Course Overview
❗The content presented here is sourced directly from Pluralsight platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.
Updated in [February 21st, 2023]
What does this course tell?
(Please note that the following overview content is from the original platform)
This course will teach you how to create knowledge articles in a way that can help users with information, troubleshooting, or task resolution.
ServiceNow helps in creating a self-serve customer service library that contains information about a product, service, or topic for a wide variety of customers. In this course, Creating ServiceNow Knowledge Bases, you’ll learn to create, categorize, review, and approve articles. First, you’ll explore how to create a ServiceNow article, and the standard ways of creating them. Next, you’ll discover how to categorize them using knowledge bases and categories. Finally, you’ll learn how to get them reviewed and approved if needed, and how to get feedback on them in a live environment. When you’re finished with this course, you’ll know the processes for creating, categorizing, reviewing, and approving articles needed to streamline the process of knowledge management so that it can be simple and useful.
We consider the value of this course from multiple aspects, and finally summarize it for you from three aspects: personal skills, career development, and further study:
(Kindly be aware that our content is optimized by AI tools while also undergoing moderation carefully from our editorial staff.)
What skills and knowledge will you acquire during this course?
By taking this course, learners will acquire the skills and knowledge necessary to create, categorize, review, and approve ServiceNow knowledge articles. They will also learn how to get feedback on the articles in a live environment, and how to streamline the process of knowledge management to make it simple and useful. Additionally, learners will gain an understanding of the ServiceNow platform and be able to troubleshoot any issues that arise with the knowledge base. They will also gain an understanding of the various career paths and education paths related to ServiceNow knowledge bases.
How does this course contribute to professional growth?
This course provides learners with the opportunity to explore career paths such as ServiceNow Knowledge Base Administrator, Developer, Analyst, and Consultant, as well as education paths such as Bachelor of Science in Information Technology, Master of Science in Computer Science, Master of Science in Information Systems, and Master of Science in Cybersecurity. By taking this course, learners will be able to apply their knowledge to their current or future roles, and gain the skills necessary to succeed in the ever-evolving world of technology.
Is this course suitable for preparing further education?
This course provides learners with the skills needed to design, develop, and maintain computer systems and networks. Additionally, learners will gain knowledge about ServiceNow knowledge articles, including how to create, categorize, review, and approve them. This knowledge can be applied to a variety of career paths, such as ServiceNow Knowledge Base Administrator, Developer, Analyst, and Consultant. Furthermore, This course provides learners with the skills needed to pursue a Bachelor of Science in Information Technology, Master of Science in Computer Science, Master of Science in Information Systems, and Master of Science in Cybersecurity.
Course Provider
Provider Pluralsight's Stats at AZClass
Pluralsight ranked 16th on the Best Medium Workplaces List.
Pluralsight ranked 20th on the Forbes Cloud 100 list of the top 100 private cloud companies in the world.
Pluralsight Ranked on the Best Workplaces for Women List for the second consecutive year.
AZ Class hope that this free trial Pluralsight course can help your Servicenow skills no matter in career or in further education. Even if you are only slightly interested, you can take Creating ServiceNow Knowledge Bases course with confidence!
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